IncFile vs LegalZoom

Incorporation can be a fairly time-consuming process, especially if you are new to the legal specifics involved in an entity formation. While the creation of an entity can be pretty straightforward, it’s the little details with the paperwork that matter the most and which can be handled smoothly by an LLC service. And a reliable LLC set up service is not as common as you might think, though there are plenty of companies who offer this service.

If you are ready to form an LLC but unsure which service to choose, this overview may be a step in the right direction for you. The two companies in questions are currently among the most popular formation services, though each comes with certain pros and cons. All of this and more will be examined in this IncFile and LegalZoom comparison review, from pricing to extra features and customer support.

Are LegalZoom and IncFile of Good Value?

In the context of LLC services, good value is typically used to describe the volume of features/services a formation company is willing to offer and how it compares to their monthly or annual rates.

So the real question is, does their service justify your investment or should you look elsewhere? As far as LegalZoom is concerned, you will likely be paying for their experience given the longevity of their operation and sheer name recognition in the industry. Their rates start at $79 + state fee to form an LLC for the most basic plan which is somewhat barebones but their more expensive plans are much more comprehensive.

IncFile will form an LLC free of charge with their base plan, though their other packages have more additional features. Given that the rate starts at $0 + state fee, this option is generally more attractive to many small business owners.

As we dive deeper into this comparison of IncFile vs LegalZoom, the differences as well as similarities between the two will hopefully become clearer.

Shared Benefits

  • Customer support: both IncFile and LegalZoom are thankfully proficient in customer care and they have fully-developed customer support systems to back it up; the help of professional representatives is available on all business days and during certain weekend hours;
  • Cost-efficiency: compared to the rather steep rates you might get when hiring a business attorney, both services are much more accommodating with what they charge to file formation papers, even considering the difference in their price ranges; 
  • Performance: contracting both services will likely speed up the formation process and save you some time overall, with IncFile making expediting service available for an additional fee and LegalZoom including this feature in higher tier of LLC service packages; if you need your LLC formed quickly, this could be a good alternative to dealing with all the paperwork by yourself;
  • Other features: depending on the subscription plan, both companies offer a set of extra services to aid the general LLC formation, including one of the most sought-after features of the registered agent service;
  • Extensive resources: in case you have need for further educational materials regarding formation, licensing, and other legalities of the business world, both companies have extensive informational resources; in case of LegalZoom’s Knowledge Center, it’s possible to navigate topics by category and engage more with legal specifics; IncFile has a learning center and a blog for covering multiple aspects of business and ongoing compliance issues;
  • Experience: even though LegalZoom has a bit more experience in the industry and over four million confirmed customers, IncFile’s teams don’t lag far behind and serve thousands of customers; both LegalZoom and IncFile come with extensive track records supported by positive reviews and dozens of returning customers; 

Comparing the Services

Pricing

The main difference between the two can be found in their pricing. Where LegalZoom charges $79 to create an LLC—plus state fees and additional services if needed—IncFile is more accommodating in this regard, offering an entirely free option among its LLC formation packages. This contributes to many customers choosing IncFile over LegalZoom, though some people don’t stop at their base plan. You can see details on their two other plans to make your final decision.

Features

By comparing the features included in the base plans offered by the two services, it’s pretty clear that IncFile is a more financially viable option. They not only include a year of registered agent service with their free plan, but also provide 30 minutes of business tax consultation.

In contrast to that, the most basic LegalZoom formation package is rather sparse given its steep $79 price. The plan doesn’t include a registered agent either, leaving you no other option other than purchasing it separately for $299.

Experience

With more than 4 million successfully created entities under their belt and over 22 years of experience, LegalZoom has a much higher client volume than most and is rightfully considered to be one of the most experienced formation services. IncFile has also had plenty of years operating in the industry, having opened in 2004 and conducted over 250,000 formations.

Customer Reviews

LegalZoom may be known for their high formation numbers but they do attract somewhat mixed feedback, mostly to do with support and cost inconsistencies. IncFile isn’t exactly the beacon of positivity in this regard, though they do have more positive reviews than negative ones, they certainly aren’t a shining example of a company with universally positive feedback. Still, reviews are very positive with IncFile on the subject of customer care and general billing issues.

Accessibility 

General ease of use is perhaps one aspect in which both services are on equal footing. Both websites are well-matched in terms of response times and interface intuitiveness, though many users still prefer IncFile.

One of LegalZoom’s drawbacks is the inclusion of quite a lot of add-ons. This not only makes placing your order longer but also can impact the overall costs.

Customer Support

Given the scale on which LegalZoom operates, it’s natural that they have one of the most extensive support systems but the consistency of expertise provided by their representatives tends to vary.

IncFile is similarly expansive, but this means that the wait for rep response can be quite long, sometimes even dragging past 24 hours. 

LegalZoom has extended customer service hours for online queries from 5:00 am to 7:00 pm PT on Mon-Fri and from 7:00 am to 4:00 pm PT on weekends. 

IncFile can be contacted by phone and online from Monday to Friday between 9:00 am and 6:00 pm CST.

Processing Speeds

The turnaround times of many companies depend on the state of formation and operation, including IncFile. This means that the processing can be inconsistent, taking between 8 weeks and 2 days.

With LegalZoom, there are expedited processing options. They can speed it up to a week, though it depends on the level of service: 30 days for the Economy plan, 15 days for Standard, and between 7 and 10 days for Express Gold.

Order Tracking

As long as you have paid for your order and created a personal account, you can check for real-time order status updates in your profile. Both services offer online tracking in this exact format, though some find IncFile more accessible.

Registered Agent

All new entities with limited liability are required to designate a registered agent (either a professional service or a private individual) for handling the communication between the state government and company owners such as receipts, relevant mail, service of process, important document deliveries, and more.

IncFile actually provides a registered agent service for free in their starter plan with the subsequent annual fee of $119 after one year of operation. LegalZoom is considerably weaker on this front, only offering this service for an extra fee or as a part of more expensive LLC formation plans.

Other Features

IncFile and LegalZoom both offer a good choice of additional features, though LegalZoom is much more expensive and selective about it.

At the same time, the company not only sells business services but also providers plenty of personal services, from drafting of wills to handling divorce papers.

They also share quite a few of these offers between them, doing business as (DBA) names, providing registered agent service, sending annual reports, and handling foreign qualifications.

Which LLC Service Should I Pick?

ServiceAnnual FeeRegistered AgentKey BenefitsRating
IncFileSilver: $0
Gold: $149
Platinum: $299
+ state fee
1 year free
+ $119 annually
Free Starter Plan★★★★★ (4.8/5)
LegalZoomEconomy: $79
Standard: $329
Express Gold: $349
$299 annuallyExperience★★★★✩
(3.7/5)

Both companies are quite capable, especially compared to the potential costs that come with hiring a corporate lawyer. Even though IncFile proves to be the best option financially, there still might be some reservations left regarding compatibility. Despite LegalZoom’s higher prices, they are often the first choice of many experienced owners.

Why Choose IncFile?

  • Field experience and brand power
  • Most affordable LLC formation service overall
  • User-friendly online services
  • One of the few companies with lots of customer feedback

Why Choose LegalZoom?

  • Operating since 1999
  • Large volume of customer reviews
  • Valuable services for personal use
  • Data protection
  • Express plan can save you money and time

Frequently Asked Question


Can IncFile really form an LLC for free?

As long as you choose their Silver plan, previously priced at $49 but now reduced to $0 plus state fee. That’s the only thing you will be paying for here while getting the services of a registered agent and free consultation to boot.

Which IncFile plan is the better option?

The general consensus seems to be that the Gold package is the best choice out of the three available plans, regardless of entity size. A free subscription is all well and good, but if you want more extensive features at a fraction of a cost compared to what is offered by other companies, then the Gold plan is your choice. More information about their plans can be found on IncFile’s pricing page.

How does IncFile compare to other online LLC services?

As mentioned before, IncFile is one of the longest-running services in the industry with a stellar track record. For a more detailed take, be sure to check our past reviews: IncFile vs Northwest Registered Agent and IncFile vs ZenBusiness.

Which website minimizes upsells?

IncFile may not avoid upsells completely, but compared to the frankly outrageous LegalZoom upselling practices amounting to $1,080, the company comes off as fairly modest in terms of add-ons.

Do they provide refunds?

IncFile can refund an order only if the company has yet to submit your payment with the state, but keep in mind that there is a $30 charge for cancellation.

This is where LegalZoom wins over a great many formation services—by providing a 60-day refund guarantee. It’s perfectly possible to cancel their services within the first two months and get a full refund without jumping through any additional hoops or paying cancellation fines.

Which LLC service does faster formations?

IncFile estimates their processing times based on local review speeds. Depending on how fast any given state processes orders, the company alters its processing times. LegalZoom goes a bit farther than that, offering expedite processing with their premium plans. For instance, their Express Gold plan can process an order in 7-10 days.

Is it possible to form an LLC without a professional service?

Many entrepreneurs actively choose this course of action, preferring to form their own LLCs without any outside interference.

Does either of them cover the Certificate of Publication?

Neither company supports this service, though they can provide information on certain state-specific requirements. If you need to take care of your NY publication requirements, there is always ZenBusiness to consider. For more information, feel free to check our review on the subject.