We believe legal help should be accessible to anyone—regardless of who they are, who they love, the color of their skin, or their economic status.
Open, complete, and detailed information about what services are provided, what legal product the clients will eventually receive, and how much they will pay for it, placed on LegalZoom’s website, allows them, having evaluated the price-quality ratio in advance, to make a decision about cooperation or cancel it at any stage of the process. Read our LegalZoom LLC formation service review to find out more useful information about the company.
Unlike offline services, LegalZoom allows you to resolve your legal issues in the comfort of your home or office. You just answer a few questions online, and LZ experts will prepare the necessary documents or a consultation on your request. With the Express Gold LLC package, they will process all the documents in 7 to 10 days and send you the package by email or express mail in a leather-bound LLC kit, reviewed by experts, filed, and ready for use. For an extra fee, you can also order express filing to get your documents ready in 24 hours. Thus, you can avoid wasting your time visiting offices, waiting in lines, and simply devote your precious time to things that really matter.
The main motto of LegalZoom: Business should be available to everyone!
Legalzoom is a company with extensive experience in the LLC formation services market. The company has been offering assistance in starting a business in the USA for over 21 years. Legalzoom has been able to achieve the gratitude of thousands of satisfied clients, and recognition among the lists of successful and innovative companies.
LegalZoom is accredited by the Better Business Bureau, which adds to its score in our personal rankings. This means that the company can be trusted as it is one of the industry leaders.
More than 1,000 employees are the engine of progress for this popular and big-name company. They are young, progressive, and energetic professionals. All of them are always ready to help clients in different spheres of legal services from business creation documents to registration of copyrights and drawing up wills.
The company is engaged in the automation of all documents preparation. And their prices are pleasing to those who have had experience cooperating with lawyers involved in private practice. That’s because LegalZoom provides its services at a price that is several times lower than the cost of a private lawyer’s services. This helps the company’s clients save substantial sums.
The automation technology that LegalZoom uses greatly simplifies many legal processes. Thus, the implementation of legal assistance became not only easier but also more accessible.
Since 2010, LegalZoom has introduced several innovations that have helped the company reach a new level of service.
LegalZoom cooperates with several partner companies. For example, the firm became a partner of QualitySolicitors back in 2012. Now they jointly offer legal services in the USA and the UK.
For your convenience, we have compiled a small table with the pros and cons of this LLC formation service. Below, we will describe the main points in more detail.
|20+ years of experience in legal matters (business/personal law)
|Expensive registered agent service ($299 per year)
|Offers a 100% satisfaction guarantee
|Significant difference in price between the packages offered
|Offers a refund if you are dissatisfied with your package purchase
|Questionable software system
|Has a network of independent attorneys
|There are several negative feedbacks about the customer support service
|Responsible customer service
As we stated above, we would like to describe in more detail some of the statements about LegalZoom’s work. We offer to start with the merits of this service.
LegalZoom is a very responsible company in terms of guaranteeing the quality of its services. We want to note that they really strive to make their clients as satisfied as possible with cooperation with them.
But if suddenly the client is dissatisfied, they do not try to keep your money, but are ready to refund you the cost of the services ordered.
The LegalZoom website has a document that describes the conditions under which you can get a refund or exchange your purchased services for other ones. The document states that you can get a refund if you contact the staff at the phone number on their website no later than 60 days after you pay for the service.
They promise to respond to your request within 5 business days and help you with this problem. But there is a nuance: the money that was paid to the state for processing documents cannot be reimbursed back to you. The company can only refund the cost of its services.
You can also request a change of service within 60 days from the date of your order.
LegalZoom has its own network of independent attorneys. This service is popular with users because it saves them money.
While private attorneys charge about $300 an hour for their services, you can use LegalZoom’s network of independent attorneys for only $50 a month. These lawyers conduct hundreds of consultations a month, and the users of these services are satisfied.
LegalZoom offers several options for contacting customer support. It’s very convenient when users have a choice.
For example, on their site, there is a form where you can place a request, and the employees will contact you by email or telephone. You need to enter your full name, email address, phone number, and leave a message for the staff about the problem or questions you have. This is the best way. LegalZoom promises to respond to requests made through the contact form within 1 day.
You can also call them at 877-483-0138 to ask questions. The call is free.
What is more, you may contact them at PO Box 13346, Birmingham, AL 35202.
LegalZoom’s registered agent service costs $299 per year. At the same time, the competitors of the service have an average price of $90-100 for similar assistance. Thus, we can see that the registered agent service is clearly overpriced. Given the fact that this service is mandatory, and it is difficult to do without it, this is a huge disadvantage.
The only positive aspect of this point is the possibility of paying for the service not in one payment but in installments.
There is often the same flaw in the work of customer support: the frequent change of agents. As a result, users sometimes have to wait longer than necessary to get help, because each agent takes time to deal with a problem or question.
In fact, prices for packages at LegalZoom increase not as important services are added, but as the processing time for those documents is cut. You are overpaying more for expedited services. However, the cheapest package costs only $79, while the most expensive one costs as much as $349 + state fee.
If you want to contact the company, there are several ways to do so. The fastest and easiest option is to fill out the contact form on their website. Within 1 day after filling out this contact form, representatives from the company will call you and answer all of your questions or help you solve the problem.
You can contact customer support yourself by calling them at this number:
Mon-Fri: 5 a.m.-7 p.m. PT
Weekends: 7 a.m.-4 p.m. PT
If you want to contact their sales department, dial this number:
Mon-Fri: 5 a.m.-7 p.m. PT
Weekends: 7 a.m.-4 p.m. PT
All agents are based in the U.S., therefore consider the time zone so that you do not make a call out of business hours.
We have already described above how to contact LegalZoom customer support. Since there are several ways, you can choose the one that’s right for you.
Based on customer reviews on the well-known Trustpilot resource, we concluded that the majority of users were satisfied with the LegalZoom support service. Users note that even orders that had been frozen due to the Covid-19 crisis were recovered by agents of this service.
Although you can find negative feedback from those who were dissatisfied with the support service, users are mostly grateful for the fact that responsive employees gave them tips on saving money and helped them find the best deals and packages.
The agents who consult clients are friendly and able to answer different questions professionally. The approach in communicating with clients is lively and personalized.
Here is one of the reviews on Trustpilot: “Ricardo from LegalZoom made it so effortless and peaceful to form an LLC. He did jump in to give personal advice where necessary but he was thorough with his knowledge of the product and matching it with customer needs. I wish I had him as my employee!”.
We offer you a brief comparative analysis of different LLC formation services. After all, the truth is found in comparison.
When comparing ZenBusiness and LegalZoom, we observe that each service has its own unique advantages. Although it would be unfair to miss the fact that ZenBusiness has much more affordable prices than its competitor, LegalZoom.
Meanwhile, both services are easy to use, have user-friendly sites and a simple refund process.
These are the main aspects of these companies’ operation. But if you are interested in these services, we suggest you read a more detailed comparison that we have prepared for you.
These companies are very similar in many ways. For example, they have roughly the same pricing policy. However, we would like to draw your attention to the peculiarities of each of them.
If you are aware of the main features in the work of these companies and have not satisfied your interest, then read our more detailed analysis and comparison of this pair of services.
Both of these services have excellent reputations on the market. So, what features do they have?
For a more in-depth comparison of these services, read our article.
Also, check out the detailed comparison of LegalZoom with other services in the list.
Using special databases and their experience, qualified LegalZoom experts provide you not only with “dry” law and bylaw extracts but also comment on them, including references to the existing legal practice on the subject along with all specifics of your situation. Thus, the support team works with each client individually, providing complete and accurate information based on the data provided.
Did you know that about 80% of people who decide to establish an LLC or protect their interests make mistakes when creating or filling out legal documents? And very few of them are aware of the fact that even insignificant mistakes can lead to irreversible (and often negative) procedural consequences. Even if the situation can be fixed, it will require additional effort and time (making petitions, supplementing the complaint, calling witnesses, sending additional requests to the appropriate organizations, etc.).
With LegalZoom, you are guaranteed to receive a complete package of legal documents, considering real document turn-around practices, and user instructions. The latter is essential because simply having properly drafted legal documents is not enough – much also depends on using them properly (procedure, terms of treatment, what to do in case of refusal, etc.). This is what distinguishes LegalZoom from other companies on the market.
Experience You Can Trust
LegalZoom employs highly qualified specialists with extensive experience in their fields. Therefore, no matter what situation you find yourself in – whether it’s a new business, debut company launch, debt collection, driving into the wrong lane, getting the inheritance, resolving a housing dispute, or being cheated in a store – you hire an expert who specializes in a particular problem, using all accumulated experience and knowledge.
Founded in 1999, LegalZoom is successfully providing high-quality legal services and helping US and UK entrepreneurs in estate planning, business formation, and intellectual property protection. They are a reliable source of legal care and the most recognizable brand on the market, with millions of satisfied customers, thousands of positive online reviews, affordable prices, and an outstanding reputation. Following the “online-service” approach, the costs are reduced, which allows LegalZoom customers to get high-quality and fast legal assistance at affordable prices.
In 2001, LegalZoom launched 10 innovative online products, and after 10 years of building their reputation, they have also created an “independent attorney network” for the individual needs of average people in the US. They had over 4 million customers in 2015, and today are widely recognizable for exceptional customer care and affordable services. LegalZoom can with certainty be called one of the most affordable and quality LLC formation services available.
How much do LegalZoom plans cost? Just like almost every other similar company, LegalZoom offers 3 packages to choose from: Economy, Standard, and Express Gold.
Estimated processing time: 30 business days.
Estimated processing time: 15 business days.
All of the above-mentioned services, plus the following:
Estimated processing time: 7-10 business days.
All of the above-mentioned services, plus the following:
Talking about how long you will have to wait, on LegalZoom’s official website, they say that all the paperwork typically requires the indicated processing time. This includes reviewing and sending all the necessary documents to the Secretary of State (or another filing office) who will take part in forming your business. They will send you the final package once your business is officially confirmed.
In case you need any additional information, you can contact LegalZoom via phone (1-800-773-0888) or fill out a form on their “Contact Us” page to initiate their email support function. They ask their customers to reply quickly to avoid any delays.
Most of the positive feedback, as with LegalZoom’s competitors, is related to customer support. After all, the company employs specialists who are qualified in various legal fields. The answer to your request comes in the shortest possible time with a detailed explanation of the solution to the problem. Also, their US-based customer support service is ready to help you from Monday to Friday, 5 a.m. to 7 p.m. PT and from 7 a.m. to 4 p.m. PT on weekends, which is really convenient.
LegalZoom’s main and undisputed advantage is the fact that they provide high-quality legal online services, which allows them to significantly reduce costs. On their website, LegalZoom clients receive quality legal help, without leaving their homes, intrusive phone calls with pushy recommendations to make an appointment.
LegalZoom’s clients get access to all the services provided on the website, learn about prices in advance, choose the type of support, register, get access to a personal cabinet, make applications, monitor their progress, refuse or specify the necessary information. Once you have an account on the site, the whole process, from sending a request to receiving a qualified answer, can be tracked in real-time.
However, customer ratings on TrustPilot tell that not everything is that smooth. With a 3.4 out of 5 ratings, LegalZoom appears to be a service that “needs an upgrade,” at least, some customers are insisting on that. The latter particularly blame LegalZoom’s software system, a registered agent fee, and dishonesty in terms of refunds. So now you’re warned. Here’s what Lewis states about the company in his comment on TrustPilot:
“The Legal Zome software system has a problem/flaw in accommodating or making sense of multiple orders. Trying to make sense of it is extremely difficult. It appears that as one tries to guess their way out of this maze, it has the effect of further complicating things. Best solution is to abort, delete all files, and start over with a singular account. Makes no sense.“
The situation with BBB ratings is even worse. With 576 (at the moment) customer reviews, we have 2.7 points out of 5, which is surprisingly disappointing. However, the latest comments seem to be really positive.
“Stephen from Legal Zoom was an excellent guide. He provided me with all the tools I need in order to succeed, also the resources I will need. He was cool calm and collected, very reassuring and there to help wherever I may need. Highly recommend!” Shay M.
Now, the highest (so far) consumer ratings belong to Sitejabber. According to 994 reviews (at the moment), most customers are satisfied with their orders, resulting in 3.6 ratings out of 5. LegalZoom ranks 9th among other legal service sites on Sitejabber. Here’s what Sadie B. says about the company:
“I don’t know where to begin Legal Zoom has exceeded my expectations. Legal Zoom helped me start My LLC business. All questions were answered in a timely manner. I would not change my Choice of company. Hassel free business matter at your finger tip. Highly professional and trained staff not one question was left unanswered.My documents were received very professional the way they were sent The icing on the cake. I received a embroidered book with my company name, a pocket seal stamp. Things that would cost you extra anywhere else! Thank you LegalZoom 🙂”
You can choose LegalZoom if:
You might want to consider an alternative to LegalZoom if:
All in all, LegalZoom is a highly popular team of experts, which makes their services a little higher when compared to other LLC formation companies like ZenBusiness, which provides its services at a more affordable cost while also staying reliable. You can check our ZenBusiness review, just like our LLC service provider comparisons, to see all the benefits for yourself. With this company, you can also save both time and money.
As for other alternatives, if you are looking for cheaper LLC services, we can say Northwest Registered Agent has some quite tempting benefits to offer, e.g. their Registered Agent service costs $125 per year, which is much more beneficial compared to $299 per year with LegalZoom.
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However, if you’re an entrepreneur in the US/UK or a business owner in search of versatile, comprehensive, and high-quality legal services beyond company formation, we’d still recommend LegalZoom. The Express Gold package includes more than just the LLC essentials, e.g. faster order processing, and express shipping, which is essential for some entrepreneurs. If you are one of them, then have no doubts.
Yes. Unlike some competitors, InCorp has its own professional team. They don’t send clients to a large call center, so you don’t have to wait very long for a response.
Other advantages of InCorp Customer Support are:
– The opportunity to have service in Spanish;
– They offer extended support hours (9 am-9 pm ET M-F).
To consult with InCorp Customer Support by phone, call 1–800–2INCORP.
If you prefer email, use the Contact Us page on the company’s website. Note that on the same page you can find web chat to ask your question to an InCorp specialist.
Timelines vary from state to state, so processing times can range from a few days to a couple of weeks.