We believe legal help should be accessible to anyone—regardless of who they are, who they love, the color of their skin, or their economic status.
Open, complete, and detailed information about what services are provided, what legal product the clients will eventually receive, and how much they will pay for it, placed on LegalZoom’s website, allows them, having evaluated the price-quality ratio in advance, to make a decision about cooperation or cancel it at any stage of the process. Read our LegalZoom LLC formation service review to find out more useful information about the company.
Unlike offline services, LegalZoom allows you to resolve your legal issues in the comfort of your home or office. You just answer a few questions online, and LZ experts will prepare the necessary documents or a consultation on your request. With the Express Gold LLC package, they will process all the documents in 7 to 10 days and send you the package by email or express mail in a leather-bound LLC kit, reviewed by experts, filed, and ready for use. For an extra fee, you can also order express filing to get your documents ready in 24 hours. Thus, you can avoid wasting your time visiting offices, waiting in lines, and simply devote your precious time to things that really matter.
The main motto of LegalZoom: Business should be available to everyone!
Legalzoom is a company with extensive experience in the LLC formation services market. The company has been offering assistance in starting a business in the USA for over 21 years. Legalzoom has been able to achieve the gratitude of thousands of satisfied clients, and recognition among the lists of successful and innovative companies.
LegalZoom is accredited by the Better Business Bureau, which adds to its score in our personal rankings. This means that the company can be trusted as it is one of the industry leaders.
More than 1,000 employees are the engine of progress for this popular and big-name company. They are young, progressive, and energetic professionals. All of them are always ready to help clients in different spheres of legal services from business creation documents to registration of copyrights and drawing up wills.
The company is engaged in the automation of all documents preparation. And their prices are pleasing to those who have had experience cooperating with lawyers involved in private practice. That’s because LegalZoom provides its services at a price that is several times lower than the cost of a private lawyer’s services. This helps the company’s clients save substantial sums.
The automation technology that LegalZoom uses greatly simplifies many legal processes. Thus, the implementation of legal assistance became not only easier but also more accessible.
Since 2010, LegalZoom has introduced several innovations that have helped the company reach a new level of service.
LegalZoom cooperates with several partner companies. For example, the firm became a partner of QualitySolicitors back in 2012. Now they jointly offer legal services in the USA and the UK.
For your convenience, we have compiled a small table with the pros and cons of this LLC formation service. Below, we will describe the main points in more detail.
|20+ years of experience in legal matters (business/personal law)||Expensive registered agent service ($299 per year)|
|Offers a 100% satisfaction guarantee||Significant difference in price between the packages offered|
|Offers a refund if you are dissatisfied with your package purchase||Questionable software system|
|Has a network of independent attorneys||There are several negative feedbacks about the customer support service|
|Responsible customer service|
As we stated above, we would like to describe in more detail some of the statements about LegalZoom’s work. We offer to start with the merits of this service.
LegalZoom is a very responsible company in terms of guaranteeing the quality of its services. We want to note that they really strive to make their clients as satisfied as possible with cooperation with them.
But if suddenly the client is dissatisfied, they do not try to keep your money, but are ready to refund you the cost of the services ordered.
The LegalZoom website has a document that describes the conditions under which you can get a refund or exchange your purchased services for other ones. The document states that you can get a refund if you contact the staff at the phone number on their website no later than 60 days after you pay for the service.
They promise to respond to your request within 5 business days and help you with this problem. But there is a nuance: the money that was paid to the state for processing documents cannot be reimbursed back to you. The company can only refund the cost of its services.
You can also request a change of service within 60 days from the date of your order.
LegalZoom has its own network of independent attorneys. This service is popular with users because it saves them money.
While private attorneys charge about $300 an hour for their services, you can use LegalZoom’s network of independent attorneys for only $50 a month. These lawyers conduct hundreds of consultations a month, and the users of these services are satisfied.
LegalZoom offers several options for contacting customer support. It’s very convenient when users have a choice.
For example, on their site, there is a form where you can place a request, and the employees will contact you by email or telephone. You need to enter your full name, email address, phone number, and leave a message for the staff about the problem or questions you have. This is the best way. LegalZoom promises to respond to requests made through the contact form within 1 day.
You can also call them at 877-483-0138 to ask questions. The call is free.
What is more, you may contact them at PO Box 13346, Birmingham, AL 35202.
LegalZoom’s registered agent service costs $299 per year. At the same time, the competitors of the service have an average price of $90-100 for similar assistance. Thus, we can see that the registered agent service is clearly overpriced. Given the fact that this service is mandatory, and it is difficult to do without it, this is a huge disadvantage.
The only positive aspect of this point is the possibility of paying for the service not in one payment but in installments.
There is often the same flaw in the work of customer support: the frequent change of agents. As a result, users sometimes have to wait longer than necessary to get help, because each agent takes time to deal with a problem or question.
In fact, prices for packages at LegalZoom increase not as important services are added, but as the processing time for those documents is cut. You are overpaying more for expedited services. However, the cheapest package costs only $79, while the most expensive one costs as much as $349 + state fee.
If you want to contact the company, there are several ways to do so. The fastest and easiest option is to fill out the contact form on their website. Within 1 day after filling out this contact form, representatives from the company will call you and answer all of your questions or help you solve the problem.
You can contact customer support yourself by calling them at this number:
Mon-Fri: 5 a.m.-7 p.m. PT
Weekends: 7 a.m.-4 p.m. PT
If you want to contact their sales department, dial this number:
Mon-Fri: 5 a.m.-7 p.m. PT
Weekends: 7 a.m.-4 p.m. PT
All agents are based in the U.S., therefore consider the time zone so that you do not make a call out of business hours.
We have already described above how to contact LegalZoom customer support. Since there are several ways, you can choose the one that’s right for you.
Based on customer reviews on the well-known Trustpilot resource, we concluded that the majority of users were satisfied with the LegalZoom support service. Users note that even orders that had been frozen due to the Covid-19 crisis were recovered by agents of this service.
Although you can find negative feedback from those who were dissatisfied with the support service, users are mostly grateful for the fact that responsive employees gave them tips on saving money and helped them find the best deals and packages.
The agents who consult clients are friendly and able to answer different questions professionally. The approach in communicating with clients is lively and personalized.
Here is one of the reviews on Trustpilot: “Ricardo from LegalZoom made it so effortless and peaceful to form an LLC. He did jump in to give personal advice where necessary but he was thorough with his knowledge of the product and matching it with customer needs. I wish I had him as my employee!”.
We offer you a brief comparative analysis of different LLC formation services. After all, the truth is found in comparison.
When comparing ZenBusiness and LegalZoom, we observe that each service has its own unique advantages. Although it would be unfair to miss the fact that ZenBusiness has much more affordable prices than its competitor, LegalZoom.
Meanwhile, both services are easy to use, have user-friendly sites and a simple refund process.
These are the main aspects of these companies’ operation. But if you are interested in these services, we suggest you read a more detailed comparison that we have prepared for you.
These companies are very similar in many ways. For example, they have roughly the same pricing policy. However, we would like to draw your attention to the peculiarities of each of them.
If you are aware of the main features in the work of these companies and have not satisfied your interest, then read our more detailed analysis and comparison of this pair of services.
Both of these services have excellent reputations on the market. So, what features do they have?
For a more in-depth comparison of these services, read our article.
Also, check out the detailed comparison of LegalZoom with other services in the list.
Using special databases and their experience, qualified LegalZoom experts provide you not only with “dry” law and bylaw extracts but also comment on them, including references to the existing legal practice on the subject along with all specifics of your situation. Thus, the support team works with each client individually, providing complete and accurate information based on the data provided.
Did you know that about 80% of people who decide to establish an LLC or protect their interests make mistakes when creating or filling out legal documents? And very few of them are aware of the fact that even insignificant mistakes can lead to irreversible (and often negative) procedural consequences. Even if the situation can be fixed, it will require additional effort and time (making petitions, supplementing the complaint, calling witnesses, sending additional requests to the appropriate organizations, etc.).
With LegalZoom, you are guaranteed to receive a complete package of legal documents, considering real document turn-around practices, and user instructions. The latter is essential because simply having properly drafted legal documents is not enough – much also depends on using them properly (procedure, terms of treatment, what to do in case of refusal, etc.). This is what distinguishes LegalZoom from other companies on the market.
Experience You Can Trust
LegalZoom employs highly qualified specialists with extensive experience in their fields. Therefore, no matter what situation you find yourself in – whether it’s a new business, debut company launch, debt collection, driving into the wrong lane, getting the inheritance, resolving a housing dispute, or being cheated in a store – you hire an expert who specializes in a particular problem, using all accumulated experience and knowledge.
Founded in 1999, LegalZoom is successfully providing high-quality legal services and helping US and UK entrepreneurs in estate planning, business formation, and intellectual property protection. They are a reliable source of legal care and the most recognizable brand on the market, with millions of satisfied customers, thousands of positive online reviews, affordable prices, and an outstanding reputation. Following the “online-service” approach, the costs are reduced, which allows LegalZoom customers to get high-quality and fast legal assistance at affordable prices.
In 2001, LegalZoom launched 10 innovative online products, and after 10 years of building their reputation, they have also created an “independent attorney network” for the individual needs of average people in the US. They had over 4 million customers in 2015, and today are widely recognizable for exceptional customer care and affordable services. LegalZoom can with certainty be called one of the most affordable and quality LLC formation services available.
How much do LegalZoom plans cost? Just like almost every other similar company, LegalZoom offers 3 packages to choose from: Economy, Standard, and Express Gold.
Estimated processing time: 30 business days.
Estimated processing time: 15 business days.
All of the above-mentioned services, plus the following:
Estimated processing time: 7-10 business days.
All of the above-mentioned services, plus the following:
Talking about how long you will have to wait, on LegalZoom’s official website, they say that all the paperwork typically requires the indicated processing time. This includes reviewing and sending all the necessary documents to the Secretary of State (or another filing office) who will take part in forming your business. They will send you the final package once your business is officially confirmed.
In case you need any additional information, you can contact LegalZoom via phone (1-800-773-0888) or fill out a form on their “Contact Us” page to initiate their email support function. They ask their customers to reply quickly to avoid any delays.
Most of the positive feedback, as with LegalZoom’s competitors, is related to customer support. After all, the company employs specialists who are qualified in various legal fields. The answer to your request comes in the shortest possible time with a detailed explanation of the solution to the problem. Also, their US-based customer support service is ready to help you from Monday to Friday, 5 a.m. to 7 p.m. PT and from 7 a.m. to 4 p.m. PT on weekends, which is really convenient.
LegalZoom’s main and undisputed advantage is the fact that they provide high-quality legal online services, which allows them to significantly reduce costs. On their website, LegalZoom clients receive quality legal help, without leaving their homes, intrusive phone calls with pushy recommendations to make an appointment.
LegalZoom’s clients get access to all the services provided on the website, learn about prices in advance, choose the type of support, register, get access to a personal cabinet, make applications, monitor their progress, refuse or specify the necessary information. Once you have an account on the site, the whole process, from sending a request to receiving a qualified answer, can be tracked in real-time.
However, customer ratings on TrustPilot tell that not everything is that smooth. With a 3.4 out of 5 ratings, LegalZoom appears to be a service that “needs an upgrade,” at least, some customers are insisting on that. The latter particularly blame LegalZoom’s software system, a registered agent fee, and dishonesty in terms of refunds. So now you’re warned. Here’s what Lewis states about the company in his comment on TrustPilot:
“The Legal Zome software system has a problem/flaw in accommodating or making sense of multiple orders. Trying to make sense of it is extremely difficult. It appears that as one tries to guess their way out of this maze, it has the effect of further complicating things. Best solution is to abort, delete all files, and start over with a singular account. Makes no sense.“
The situation with BBB ratings is even worse. With 576 (at the moment) customer reviews, we have 2.7 points out of 5, which is surprisingly disappointing. However, the latest comments seem to be really positive.
“Stephen from Legal Zoom was an excellent guide. He provided me with all the tools I need in order to succeed, also the resources I will need. He was cool calm and collected, very reassuring and there to help wherever I may need. Highly recommend!” Shay M.
Now, the highest (so far) consumer ratings belong to Sitejabber. According to 994 reviews (at the moment), most customers are satisfied with their orders, resulting in 3.6 ratings out of 5. LegalZoom ranks 9th among other legal service sites on Sitejabber. Here’s what Sadie B. says about the company:
“I don’t know where to begin Legal Zoom has exceeded my expectations. Legal Zoom helped me start My LLC business. All questions were answered in a timely manner. I would not change my Choice of company. Hassel free business matter at your finger tip. Highly professional and trained staff not one question was left unanswered.My documents were received very professional the way they were sent The icing on the cake. I received a embroidered book with my company name, a pocket seal stamp. Things that would cost you extra anywhere else! Thank you LegalZoom 🙂”
You can choose LegalZoom if:
You might want to consider an alternative to LegalZoom if:
All in all, LegalZoom is a highly popular team of experts, which makes their services a little higher when compared to other LLC formation companies like ZenBusiness, which provides its services at a more affordable cost while also staying reliable. You can check our ZenBusiness review, just like our LLC service provider comparisons, to see all the benefits for yourself. With this company, you can also save both time and money.
As for other alternatives, if you are looking for cheaper LLC services, we can say Northwest Registered Agent has some quite tempting benefits to offer, e.g. their Registered Agent service costs $125 per year, which is much more beneficial compared to $299 per year with LegalZoom.
ZenBusiness vs LegalZoom
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LegalZoom vs Nationwide Incorporators
However, if you’re an entrepreneur in the US/UK or a business owner in search of versatile, comprehensive, and high-quality legal services beyond company formation, we’d still recommend LegalZoom. The Express Gold package includes more than just the LLC essentials, e.g. faster order processing, and express shipping, which is essential for some entrepreneurs. If you are one of them, then have no doubts.
Yes. Unlike some competitors, InCorp has its own professional team. They don’t send clients to a large call center, so you don’t have to wait very long for a response.
Other advantages of InCorp Customer Support are:
– The opportunity to have service in Spanish;
– They offer extended support hours (9 am-9 pm ET M-F).
To consult with InCorp Customer Support by phone, call 1–800–2INCORP.
If you prefer email, use the Contact Us page on the company’s website. Note that on the same page you can find web chat to ask your question to an InCorp specialist.
Timelines vary from state to state, so processing times can range from a few days to a couple of weeks.
Call them directly!! no clue why the others marks so low either.
Yes i could do it myself for less, but THAT’S THE POINT. I do not want to. I am so far pretty happy with my experience with Wills, Power of Attorney’s, and this year a new business –
I have never had them scam me or take of fee’s for signing up or not signing up… They don’t make you sign up for anything. The sales staff are commission and try to up-sell – but WHO DOESN’T? Just say no if you don’t want the products. They so far have done a good job. But just know, you pay them just as you would a lawyer for preparing documents, they will not answer legal questions, but if you use the word “”form”” and twist your questions – you can get a few answers. FYI calling them directly, you get more for your money. They will complete the paperwork and fill it all out for you – I did not have to go online at all except to accept the terms and conditions.
I thought I would have to pay $1,000 for my estate plan package, but encouraged by my investment agent to look on line, I remembered legalzoom. I’ve worked for attorneys my entire life. The documents I received for $169 are better than what I would have gotten for $1,000 and I don’t have that task looming over my head anymore. Not to mention, I get free legal advice from an attorney and I can make any changes I want for a year! They even have a specific document for pet care. This is the way to go.
Legalzoom has been amazing. They set my business up with ease and were so professional, personable and quick. I’m just a small business and after a year, I decided to be my own registered agent (to save the annual $399). When I called them to make those changes, they didn’t hesitate. They were so helpful and friendly and gave me a full refund for the service I changed over and I received the ($399)refund in 2 days. As my little business grows and I’m be able to take full advantage of all they have to offer, I will definitely be using them in the future. Highly recommended.
The team was very knowledgeable in helping me get my business up and running, and if anyone is aware that is no easy feat in the state of Nevada. We ran int a snag with Nevada’s business enrollment computers being down, but LegalZoom was able to find a work around which cost a little more, but again that was completely on the state of Nevada. I would definitely recommend these guys to anyone who asks.
Pricing is outstanding. I’ve had three consults with my lawyer in two weeks, plus one with copyright a lawyer. A glitch in the online scheduling system has meant I’ve had to call in every time to schedule these appointments, but the people are so nice and helpful, I don’t mind. I didn’t find the copyright lawyers could help me with my questions because the were in a different state so said they wouldn’t review my documents for just compliance with US law. But my local lawyer (there’s only one for my state in their system) is very helpful, going above and beyond to make sure I’m in compliance with law and my rights well protected. This was a great investment!
Awesome experience with LegalZoom while forming our LLC. Highly professional but very simple process. A top-notch customer service as well. A great start as we begin our new journey!
I made out a last will and a living will in less than thirty minutes. Everything went smoothly and I actually talked to a real person at Legal Zoom without having to go through phone roulette. All in all a very pleasant experience.
The DBA process is not quite worth it. It’s a bit expensive for them to send you paperwork that you could have printed and mailed for free. I didn’t do full research into the process before starting, but it’s way easier to get your DBA on your own than going through them as a $99+ middleman. It’s very difficult to catch their calls or contact them when they have a problem with the order, and the robot voicemails don’t explain much. I also kept getting spam emails about discount codes when I had already paid for the service; kind of a slap in the face. I do regret going through them for such a simple process for the sake of “ease,” but I’m sure their other products and services are great! Just not the DBA…
Pretty terrible company as a whole, as soon as you subscribe or get on a payment plan they will do as much as they can to to make you keep paying for things you dont really need. Also the cancellation process TERRIBLE I been trying to speak to someone for 2 weeks in order to cancel them being my registered agent and I’m either kept on hold for an hour plus or I leave my number and never get called back. BUT DID THEY MAKE SURE TO CHARGE ME 500 DOLLARS FOR SOMETHING I BEEN TRYING TO CANCEL FOR 2 YEARS PLUS ?? YOU BET.
I understand companies need to make a profit but this level of greed by legalzoom is very sad to see. The employees were good they are just victims of working for a very bad,UNPROFESSIONAL, and greedy company ZERO STARS.
An easy, legally bound software, that requires your answering questions and that’s it. I had an instance where I had added answers to an incorrect file. The error was caught and I received a request for me to call a representative to have corrected. Working with the rep. we reworded our answer and put it in the correct paragraph. It was sent to a LegalZoom review and was accepted, ready to print. That’s what I call efficient.
Purchased a will and 3 other related documents and it was pretty much easy to navigate. Cost was reasonable. Expected to receive hard copies and found out much later that was not the case and that there was an exorbitant cost involved per document which would be almost the same cost as the legal documents.
I don’t have access to a printer, find hard copy costs prohibitive so as far as I’m concerned this was a waste of my money.
The paper work was quite painless for the power if attorney but I did have trouble with the will. I called the phone number given on the email and was helped immediately and very courteously. Everything was completed and I’m just waiting for the printed document. They were very easy to work with and I would recommend them to anyone with any legal issues.
My husband and I retired recently and needed to update our prior wills done with LegalZoom. The process is easy and their guidance for the estate plan bundle is really exceptional, including consultation with an attorney or accountant, and as many revisions as may be required for a year. The cost of $297 was reasonable considering all of the time and documents created. The only caveat is: Our bank refused to notarize our will documents, but thankfully a Postal Annex nearby had no problem if we brought two witnesses with us, for $10 a stamp. We created a Last Will, a Living Will (Health Care Directive) and a Power of Attorney for both of us. We chose to have them print the documents on acid-free paper for an extra $10 a pop, but that is not required, and the docs remain available to revise or print out online. I worked in the legal field for many years and highly recommend using LegalZoom as helpful, easy to use, and reliable.
I received very professional service all the way to the end. I was informed of every detail of the process, and I was always able to call and get information about my documents. The operators were always courteous and friendly, and professional. They were also extremely patient. I will recommend LegalZoom to anyone who doesn’t want the headache of having to fill out forms. With LegalZoom your headache will never come. I am completely satisfied with the service I received: incorporating my business and filing the papers for my design trademark. It was worry free on my my path.
I have used Legal Zoom three separate occasions for Living Trusts. I helped my Father with one and now I am in the process of changing my Trust to a family trust. It is easy and will save you thousands of dollars that you would spend with a Trust attorney.
Had great luck. Depending the county you are in, the DBA has to be filed at the local town hall where you live. If you didn’t file tax ID on LLC application, there is a site on IRS to apply for tax ID, but you must have a printer ready, or download because IRS only provides it once. Do your homework before getting your business and applying for legal zoom, it important because there system can be difficult to navigate and agents may not know the answers to all of your questions.
They got my clothing line LLC setup and official for the state of Calfornia in less then 7 days thank you guys so much ! I really appreciate its a Pandemic and everything was done way before the date it said on legal zoom it said y’all would be done by March 17 and my LLC was official super fast thank youuuu 🙏🏽🙏🏽🙏🏽
2+ hour wait times on the phone. When they do call back, they keep me on hold. Then I’m transferred to another dept, hold time increased. Emails do not get answered. LegalZoom, if you reply here, I give you no points for saying “We’re sorry, send us an email here.” What I want is for you to look up my damn name and call me directly.
Do not ever use Legalzoom as a way to start a business. It’s been almost 6 months and they still tend to be this lazy company never handling anything. You can’t talk to someone right away they have you wait to be called by a uneducated representative that will mess up everything and everything. Worst business ever use anybody else besides this trash company.
Over all my experience with legal zoom is good. It helped me start my first business. They are informative and have people you can call for help. I just spoke with Tony, he helped me stop my future annual payments for my business I just closed and also proceeded to give me a refund for a payment I didn’t need to make. Thanks tony! I appreciate you.
Every Legal Zoom employee I have spoken with was knowledgeable, even if my first contact person didn’t have an answer, kept pushing to make it work for me! I am especially amazed at attention and depths they will go to resolving my issues.
I have turned to them for help repeatedly and they have always come through. I don’t know how many hoops they have had jump through for me, but the “We can do this” attitude from almost every encounter has been remarkable!
Thank you Legal Zoom!