Rocket Lawyer LLC Service Review (Is It Actually A Good Service?)

Legal services have traditionally been associated with complexity, lots of paperwork, and high costs. Advances in communications have eliminated these complexities. Cloud technology has introduced virtual legal advice, which meant no more driving to local lawyers, depending on dozens of documents or locations.
Rocket Lawyer is attempting to make legal services more affordable and provide exceptional service for every user. The main focus is their audience, which, by the way, is impressively large, and no other similar legal service can boast of such a high level of customer volume and feedback. Thus, it’s obvious to say Rocket Lawyer is succeeding in reaching their business goals. 

What is Rocket Lawyer?

Rocket Lawyer is an online legal technology company, founded by Charlie Moore in 2008 and based in San Francisco, California. The company provides individuals, small and medium-sized businesses with legal online LLC services, including incorporation,  legal advice, estate plans, and legal document review. With Rocket Lawyer subscription you can get full access to online legal forms and help articles.

In addition to DIY legal services, Rocket Lawyer offers customers and businesses access to a network of lawyers who can review your legal documents, answer any related questions, and provide other legal services at an affordable fixed cost. For example, if you need help with creating or editing a legal document, you can be linked directly to a local lawyer for guidance. 

These guys state that doing one thing better than everyone is the main rule in any business.  Theoretically, yes. A lot of similar companies offer various services and fail to deliver high-quality performance while spreading thin. Rocket Lawyer values speed and quality in addressing any matters related to their clients. Rocket Lawyer plans include all sorts of document filings, LLC formation service at no extra charge to new members.

Rocket Lawyer also has a fantastic mobile app, which gives you quick access to your documents from anywhere. You can even sign agreements right from the app! They also offer qualified attorneys and a secure platform to easily create custom documents as you follow step-by-step instructions. If you have Rocket Lawyer account, you can always contact them to get advice, insights, and maintain cooperation. Over 20 million individuals and business owners have used Rocket Lawyer to create legal documents for a wide range of use cases. 

With Rocket Lawyer, you will get your answers within a single business day, plus, their clients also get discounts when hiring an attorney. You can create custom legal contracts and agreements, and Rocket Lawyer will review/edit your documents. Moreover, they will also help you create your own LLC, corporation, or nonprofit organization. 

Namely, here are some of the types of documents they can help you create or process:

Business

  • Starting a business;
  • Business transactions;
  • Service contracts;
  • Employment and HR;
  • Intellectual Property;
  • Real Estate.

Family and personal matter:

  • Estate planning;
  • Personal budget;
  • Family matters;
  • Health & Medicine;
  • Personal Property;
  • General legal matters.

Legal Health Score

In 2008 (the foundation date), Rocket Lawyer introduced the Legal Health Score, which helps individuals and businesses understand their level of legal health. The score, which is a number between 1 and 100, is based on such considerations as company registration or having written legal contracts. Rocket Lawyer then provides a step-by-step guide to all the basics needed to improve the user’s legal health and a detailed action plan that companies can follow to address any legal vulnerabilities. The company offers a Legal Health Score service for all account types. 

Rocket Lawyer Pricing

Their monthly plan is quite affordable ($39.99 per month after the Rocket Lawyer free trial) and allows you to create as many contracts and/or Rocket Lawyer forms as you like. Plus, you can also store documents or legally eSign them online. 

Rocket Lawyer’s services also include quick advice on legal questions from professional attorneys. Thus, if you need regular legal support you can choose from the following free features:

  • Legal document creation ($39.99 for non-members);
  • Online document signing; 
  • Document share or download; 
  • Document Defense® ($9.99 for non-members);
  • Quick professional attorney advice ($49.99 for non-members);
  • 30-minute consultation on every new legal matter ($59.99 for non-members).

Additional Features:

  • Discounts when you hire a Rocket Lawyer On Call® attorney (up to 40% discount) – unavailable for non-members;
  • Affordable incorporation filing (free for new members, 25% discount thereafter, excluding state fees) – $99.99 for non-members;
  • Rocket Lawyer Registered Agent service – 25% off ($149.99 for non-members).

The following Rocket Lawyer services will cost you $0 for 7 days:

  • Access to library with legal documents;
  • Reliable cloud storage with editing/downloading functions;
  • Free 30-minute phone consultations on any matter;
  • Quick advice from their lawyer network;
  • Document protection;
  • Reduced incorporation rates.

Rocket Lawyer Pros and Cons

Rocket Lawyer focuses primarily on individuals and small businesses. You can use their platform to create templates and sign legal documents, ranging from prenuptial agreements and wills to trademark registrations and commercial transactions. 

Rocket Lawyer Pros

  • 7-day free trial;
  • Convenient and intuitive user interface;
  • Professional attorneys and online legal advice;
  • Reliable document defense (attorney assistance in custom contract issues);
  • GV (ex. Google Ventures) support https://www.gv.com/portfolio/#consumer
  • Industry-leading, accessible, and fast customer support (especially for Eastern time) via phone, email, and live chat https://www.rocketlawyer.com/contact-us.rl 9 a.m. to 9 p.m. Eastern time (up to 6 p.m. Pacific);
  • Extended customer support hours;
  • Impressive average rating scores on various third-party review sites;
  • Short waiting times and 30-day money-back guarantee (100% refund);
  • Storage and editing rights for Rocket Lawyer members (add a new asset of your choice at no extra charge).

Rocket Lawyer Cons

  • Pricing (without a membership, incorporation filing costs $99.99 plus the state fees and registered agents are $149.99.);
  • Certain services take longer waiting time;
  • Short free trial offer (7 days is almost nothing in business daytime).

Mainly, Rocket Lawyer’s clients appreciate industry-leading, fast, and responsive customer support, as well as their online form builder, with its useful tips and convenient, well-designed input fields and state law-based recommendations. If you are looking for reliable legal support on a regular basis, Rocket Lawyer should definitely be on your list.

Should You Start an LLC With Rocket Lawyer?

You can choose Rocket Lawyer if:

  • You need online legal assistance on a regular basis;
  • You are interested in a monthly subscription;
  • You want to get an LLC formation service as part of a $39.99/month subscription.
  • You need help from the most experienced attorneys.

You might want to look for an alternative instead of using Rocket Lawyer’s services in case:

  • You are looking for a straightforward service fully focused on LLC formation;
  • You are not interested in a monthly subscription and regular legal support;
  • Need a registered agent on a one-time basis and without legal support;

Alternatives

If you are looking for an alternative, you might want to check LegalZoom, Rocket Lawyer’s main competitor. LegalZoom is an LLC formation company that offers a monthly package for entrepreneurs and business owners looking for regular legal support. 

Depending on your goals and legal business needs, LZ can become more beneficial since they charge $31.25 per month when RL charges $39.99. However, you will have to choose their annual plan (billed once a year) to feel the difference. 

A few other LegalZoom’s drawbacks, when compared to Rocket Lawyer, are as follows: 

  • Unavailable online Q&A with a lawyer;
  • No free business formation service.

However, unlike Rocket Lawyer fees, with Legal Zoom, depending on your business needs, you can save your budget by using the following services: 

  • Annual business evaluation; 
  • Access to a business tax professional; 
  • Copyright registration (1 free per month). 

Latest Customer Reviews

The company gets tons of positive reviews (mostly) on the Web from various online review websites like TrustPilot (4.7 out of 5), Consumer Affairs (4.8 out of 5), Glassdoor (4.6 out of 5), and Sitejabber (4.6 out of 5). According to the latter, Rocket Lawyer ranks 1st among various Legal Documents sites. 

Here are just a few examples of what people say about this company on the Web. Take a look. 

BBB (Better Business Bureau)“Your website states that creating a cease and desist letter is free with no stipulations, however once you actually complete the form the website demands that you sign up for a trial, which in turn implies that the service is not actually free once the trial runs out.”
TrustPilot“I am a Realtor and do a lease listing about every other year. Rocket Lawyer is awesome for that.”
Glassdoor“Great environment and management! Management is awesome, they coach you if you are falling behind without making you feel bad, and they genuinely care about your life and that you are happy at work. They help you find work that fits your strengths. They are always getting food catered and offer free snacks in the break room, and they are always trying to keep it fun and light at work. You will make friends fast here, everyone is very friendly and willing to help out. They have had us working from home during Covid-19, which has been amazing and is helping us stay safe. They are willing to work with you on scheduling if you have school or family matters to work around.” User rating: 5 out of 5.
ConsumerAffairsI will always refer everyone to Rocket lawyer. Customer service is top of the line and so is their services and documents provided to the public. Not to mention pocket friendly. You can’t go wrong with Rocket Lawyer!! They strive to do and be better for their customers. Love how insightful and up to date they are on documents of every aspect. 5 stars all the way around!! (с) Crimson of Corrigan, TX

Summary 

If your primary need is for the business formation or ongoing legal advice, we recommend a Rocket Lawyer. If you want to form an LLC and you think you feel that your business needs continuous legal assistance, you should know that Rocket Lawyer provides free business formation service for new members, plus, you get the benefits of their real estate services (e.g. Rocket Lawyer estate planning, drafting lease agreements or quitclaim deeds). In addition, Rocket Lawyer offers last will and testament services, divorce settlement agreements, child care authorization forms, and Registered Agent service, which means that an RL lawyer will receive/answer official notices on your behalf.
The membership plan also gives you unlimited access to forms, call-in tips, and reduced rates if you need to hire a lawyer. This is a great deal for a new business with ongoing legal needs. It gives you 25% of the typical fee for filing a business and 25% of the typical fee of a registered agent. Rocket Lawyer always makes sure every client is satisfied, offering extended customer support hours. You can contact them by phone, live chat, e-mail. And don’t forget to check their FAQ page


Frequently Asked Question


Is Rocket Lawyer legit?

Yes. Rocket Lawyer is one of the most popular legal online business service providers in the United States. They provide access to a variety of legal help.

How do I cancel my Rocket Lawyer membership?

You can cancel your membership at any time. All your created legal documents and correspondence will be saved and available on your account, in case you change your mind.

1. Log into your account;
2. Click your name (upper right corner).
3. Click Account Settings
4. Do not switch to the Rocket Lawyer $1/month Loyalty Plan (unless you need to create personal legal protection documents).
5. Choose your reason for cancellation.
6. Click End my benefits in the drop-down menu.
7. That’s it. A confirmation email will be sent to your private email.

You can also contact Rocket Lawyer here https://www.rocketlawyer.com/contact-us.rl or by phone: (877) 881-0947, Monday-Friday, 6 a.m. – 6 p.m. (PST).

Which company is better for LLC: LegalZoom or Rocket Lawyer?

Depends on your business needs and budget. The Rocket Lawyer LLC formation service is a great option if you need online legal assistance on a regular basis. Since they have experienced professionals in their team, plus, they also avoid unnecessary features and services. But then again, it all depends on what you are looking for.

However, LegalZoom also offers great services at cheaper costs. Plus, their monthly plans are also cheaper. Their services include annual business evaluation, business tax professional assistance, copyright registration (1 free per month).

Can I form an LLC on my own?

Of course, if you think you have enough knowledge for this and you’re on a tight budget. However, this doesn’t mean you won’t have to pay state filing fees. Plus, if you make an error in the documents, this puts you at risk with state laws of the country you have formed your LLC in.

If you choose professional online LLC services, you will save your time and effort, have your documents filed accurately with no errors, get a chance to use additional useful services, and track your order online.

How Does Rocket Lawyer Compare to Other LLC Services?

To tell the truth, some entrepreneurs claim that Rocket Lawyer doesn’t make them want to use their services. After all, they’re not the only popular LLC provider in the industry. Their services definitely seem overpriced (for some entrepreneurs) if compared to similar providers. Then why should you actually choose them to form an LLC? Are they really worth your money? After all, some of their main competitors can offer a lot more useful services and features in their business formation plans. And they charge less, as well.

While Rocket Lawyer did earn a reputable place in our review, they may not get to the top of it. Considering their high prices, which just don’t seem to be much attractive. Moreover, Rocket Lawyer’s LLC formation package could’ve been more inviting to customers, as well. With that said, you might want to consider IncFile or ZenBusiness services instead. There’s also Northwest Registered Agent, which, by the way, is not cheap at all, too. However, the quality of their services (e.g. their customer support) is truly impressive.

ZenBusiness vs Rocket Lawyer
BizFilings vs Rocket Lawyer
Rocket Lawyer vs LegalZoom
Northwest Registered Agent vs Rocket Lawyer

How long will my free trial last?

Rocket Lawyer’s free trial will last for 7 days. Plus, if you’re a new subscriber, you will also get the opportunity to use their free formation service.