IncFile Review 2022: Is This LLC Service Right for You?

Incfile helps you quickly and easily form your LLC or corp in the US. Start your business today for $0 + state fees. No contracts. No hidden fees.

Last updated on: May 18, 2022
Disclosure: We earn a commission from some partner links. Commissions do not affect our editors' opinions or evaluations.
IncFile
Phone number: 844.830.8267
Address: 17350 State Highway 249, Suite 220, Houston, TX 77064
Pricing: from $45

Since 2004, IncFile has helped to form over 250,000 businesses and thousands of entrepreneurs with various issues related to LLC formation. The company offers top LLC formation services at affordable prices and can serve as your registered agent in every US state. 

Fifteen years might not be enough for a company to fully establish itself in the industry, but one thing that really makes IncFile stand out among other LLC formation services is their simple but always high-quality services. IncFile’s support team is always polite and professional, motivated to provide exceptional customer support, and provide the necessary assistance to avoid stress.

They do not offer fancy services but are always clear and transparent. The first thing that comes to your mind when you talk to IncFile is that this company seems to be truly knowledgeable and friendly. Their one year of free Registered Agent Service, an easy-to-use digital dashboard, used by customers to see/retrieve all the information related to their business, and affordable services make it even easier to make your choice when looking for a reliable LLC formation service. All this results in an iconic company with legal services that draw thousands of customers.

With IncFile, you won’t have to worry about any hidden fees or unpleasant surprises – everything is transparent during the whole process, and you will not get “flooded” with upsells at checkout. Moreover, compared to other LLC formation services, IncFile does a great job in terms of offering tier-relevant additional services. Many entrepreneurs will agree that IncFile can be called the company that successfully provides the best service for the best price.

IncFile ensures you protect your personal assets when incorporating your business, separating them from the assets owned by your business. Nobody wants their precious savings or their child’s college funds to be at risk because of unforeseen troubles with their business entity.

Is Incfile Legit?

Established nearly 20 years ago, Incfile is a service with a reputation and recognizable brand name. Hundreds of thousands of customers in its business portfolio prove that it’s a company you can trust and rely on since so many people simply can’t go wrong. 

Yet another factor that speaks up in favor of Incfile is customer feedback. The company’s clients readily share their experiences and opinions on independent review websites. Though the comments are quite controversial, they come in numbers and none of them doubts the Incfile’s legitimacy. 

Finally, Incfile is a national service. With the headquarter office registered and physically located in Houston, Texas, they operate across the US and will get you set in any state. Notably, the company provides not only filing services in all 50 states but also all formation-associated services and subscription services such as registered agent service. 

All in all, Incfile has a lot going for it, including its unique pricing approach and a comprehensive list of add-ons. It’s legit and trustworthy. To decide if it’s the right choice for you, keep on reading this article.

IncFile Packages

IncFile offers three standard packages: Silver, Gold, and Platinum.

IncFile Silver

Package fee – $0;
State fee – depends on your LLC state.

IncFile Silver offers a full year of free Registered Agent service (excluding state fees, $119/year after). The annual fee is 0$, however, as always, you will still have to pay your state fees.

The full package set also includes the following services:

  • Preparing & Filing the Articles of Organization;
  • Unlimited Name Searches.

IncFile Gold 

Package fee – $149;
State fee – depends on your LLC state.

IncFile Gold offers even more benefits when forming an LLC, including EIN Business Tax Number, IRS Form 2553, Operating Agreement, Banking Resolution, and Lifetime Company Alerts. You get all the Silver services + additional ones as follows:

  • Online Access Dashboard;
  • Unlimited Phone & Email Support;
  • Business Banking Account;
  • Business Tax Consultation.

IncFile Platinum

Package fee – $299;
State fee – depends on your LLC state.

All the previous Silver/Gold services are included in the IncFile Platinum package. Additionally, you also get access to IncFile’s Contract Library (25 attorney-approved contract templates to protect your intellectual property and create documentation for other legal aspects of your business), Expedited Filing, Domain Name + Business Email.

You can also buy separate LLC Premium Services to add to your Silver package:

  • Employer Identification Number/Tax ID ($70) – a nine-digit number and your taxpayer passport assigned by the IRS and used for identification. You will need it to open a business bank account and file a business tax return. If you need it fast, IncFile can apply/obtain your EIN from the IRS online;
  • Operating Agreement ($40) – the private internal agreement for an LLC is required to detail the ownership, rights, and responsibilities between all members of the LLC. IncFile will provide you with the operating agreement that covers all of the most commonly used provisions. Once you place your order and share the information about your company with IncFile, they will customize your agreement based on that information;
  • Banking Resolution ($35) – together with your EIN, a banking resolution creates official documentation to authorize the opening of a bank account and indicates a person who has signature authority for this account. However, this option might not be necessary if you’re a solopreneur;
  • Business Contract Templates ($150) – as mentioned earlier, the Contract Library will open access to 25 attorney-approved contract templates, needed to protect your intellectual property and create documentation for other legal aspects of your business.

Incfile Pros and Cons

One of the easiest ways to see how the company performs is to compare its strengths and weaknesses side by side. This is what we are going to do by first taking a quick look at Incfile’s pros and cons and then giving them a closer consideration. 

ProsCons
Most affordable online business formation servicesFull-year of free Registered Agent service in all packages Unlimited name searchNext business day processingBusiness compliance reviewPreparing and filing Articles of Organization + a certified copyUnlimited phone/email support and friendly customer serviceOnline order status tracking and real-time alertsStatement and Resignation of the OrganizerReliable personal assets protectionOnline incorporation document storage and accessCustomized dashboard to track deadlines and compliance notifications1-hour of free tax consultation with a certified expertPoor customer supportTricky cancellation policyControversial customer rating

Incfile Pros

As seen from the table above, Incfile has quite a number of pluses and benefits, which is good and stand for the service quality and efficiency. Below, we’ll give you a better vision of the areas where the company is really strong. 

Affordable Formation Pricing

Incfile is the most affordable service out there, it’s a fact. And it’s the biggest company draw. Incfile’s $0 Silver package is a real bargain, which is hard to beat. There is only one service that offers business formation or incorporation at the cost of a state fee only. It’s Inc Authority. All the rest will charge you for their filing assistance. As such, Incfile is a perfect match for budget-limited startuppers and beginner businessmen who seek professional assistance yet want to get it at the lowest price possible. 

In the meantime, the Incfile Gold package at $149 is a great deal too. It ensures turnkey formation at a price point below the average rates for a similar service set. So, if you want your business to be formed in a set-and-forget manner and are ready to pay for that, this reasonably priced and complete plan is for you. 

Free Registered Agent Service Annual Subscription

A registered agent service is a feature that adds value to any pricing plan since it’s the formation must-have. All LLCs and corporations need this anyway and many are eager to hire professionals for that purpose. With Incfile, you’ll get a whole year for free, which is a generous addition to an already free pack.

In a year, the annual subscription will be payable and come at $119, which is also a highly competitive and fair price to pay. 

Unlimited Name Search

Before filing formation docs to get a legal entity status for your business, you need to make sure your business name is available. While most companies will offer to check only a few name versions, Incfile comes up with an unlimited name search and will check as many name options as you have in mind. 

More than that, the Incfile business name search tool is in free access for everyone. So, even if you are not going to stay with the company for business formation, you can use its name search tool and pay nothing for that. 

Formation Docs With Certified Copies

Formation documents filing is the gist of all formation services, and Incfile is not an exception here. The company will prepare, check, and submit your Articles of Organization or Incorporation to the state office. 

Then, it will come back to you with state-approved formation docs that will prove your company’s legal existence. On top of that, you’ll get certified document copies along with the Statement and Resignation of Organizer you might need to open a business account in the bank, register for a license, etc. 

Unlimited Support Access

All Incfile customers including those who choose a free formation pack will have permanent and unlimited access to the company’s help center both via phone and email.  

Besides, each website visitor irrespective of being an Incfile customer is given access to extensive online resources embracing free business tools, comprehensive business guides, and well-thought instructions to help you explore your formation options, set up your business, maintain and manage it afterward.  

Fast Processing Times

Many services intentionally slow down internal document processing and prioritize orders depending on the pricing plan. Yet, it won’t be the case with Incfile. With no order priority for money, they are among the fastest formation services, and for a good reason. 

Incfile not only excels in free-of-charge formation but also makes next-day document processing a default feature of all its formation bundles. So, you can rest assured your papers will be reviewed and sent to the state office in the fastest manner possible. 

When placing an order, you’ll be given state-specific turnaround time estimates that will let you know how soon you could expect your approved documents back. On top of that, Incfile has an express filing option that will cut down state formation times to a few days only (where applicable).

Compliance Services

After your LLC is formed as an independent legal entity, you will have to observe a number of state filing and reporting requirements to keep in good standing with the state. And Incfile has a few tools and features to help you out with that. 

With a Business Compliance Review option, you’ll be able to check your current company’s compliance status and find out what’s missing or where you have problems if any. Meanwhile, you’ll be also able to set up compliance notifications, track crucial filing deadlines, and get compliance alerts and reminders to catch up with any important dates.  

Interactive Dashboard and Online Document Storage

The biggest benefit of online formation platforms is that they give customers an opportunity to do everything in a DIY manner while remaining convenient and extremely easy to use. The same is true for Incfile. 

By choosing them as your formation assistant, you’ll get access to online document storage to keep digital versions of all your documents and legal forms and to a personal electronic dashboard to manage, edit, and access those documents whenever you need them.  

Besides, via an interactive dashboard, you’ll be able to trace your order status and keep an eye on compliance notifications, as well as make use of many helpful business tools. 

Free Tax Consultation

Each Incfile formation plan comes complete with a free one-hour tax consultation. You’ll be advised by an in-house professional accountant specializing in small business taxation. An expert will review your financial situation and help you pick a proper taxation scheme for your individual business scenario. This way, you’ll be able to optimize your expenses and reduce your business tax burden. 

Above that, high-tier packs are also enhanced with the one-time filing of business and personal tax returns to help you keep up with state tax requirements.

Incfile Cons

While Incfile seems to be a perfect service, it still has a few downsides and areas that need improvement. We’ll consider them in detail so that you could make sure those are not critical to you. 

Poor Customer Support

The majority of negative customer comments and reviews are focused on the quality of the customer support in Incfile. Overall, you can get in touch with their help center via different methods including phone, email, and fax. In addition, an extensive FAQ and resource section will provide answers to many common and general issues. 

That said, Incfile lacks an online chatbot and its help reps are really hard to access. You might wait for hours to get your phone call answered and it will take days to receive an email response. 

Confusing Customer Rating

Accredited in Best Business Bureau till 2020, Incfile was distinguished by thousands of customer comments, most of which were positive. Currently, though, the situation is a bit different. The company is not registered with BBB now while customer ratings on other third-party review websites largely vary. 

With an average score on Trustpilot, Incfile is ranked as poor service on Yelp. You won’t find it on Consumer Affairs or Google and existing reviews on other websites are scarce and quite controversial which sounds confusing to new customers. 

Tricky Cancellation Policy

Service cancellation is a sensitive issue for any formation company. Unlike many competitors, Incfile does have a cancellation policy in place. However, it’s not in easy reach and it will take you time to find it. 

To continue, cancellation policy conditions are not straightforward and simple. The language the policy is written in is hard to understand, and you’ll end up drowning in legalese. 

Refunds are not applicable to ongoing services and state fees while a $30 charge will be levied over all cancellations including even a $0 -pricing plan.

IncFile Customer Reviews

IncFile Customer Reviews
(average value in popular ratings)
BBB.org
4.6
(1313 reviews)
TrustPilot
4.6
(1385 reviews)
Yelp
2.0
(87 reviews)

Over the years, IncFile has received thousands of positive online reviews, which maintain its high popularity level on the Web. Just like with many other web-based LLC services, IncFile customers mostly blame their support service for slow responsiveness and speed. But you can’t be perfect for everyone! All in all, online ratings on various platforms are quite good. Starting with Shopper Approved at 4.8 out of 5 ratings (19,325 Ratings) and ending with A+ ratings on BBB. However, there is also a certain number of complaints. 

 Yelp ratings are pretty low with 2 out of 5 points and 58 reviews.

This used to be a negative review but I promptly changed it.

Update, I called Incfile with a friends phone and was able to get through. I spoke with “Dennis” and he was EXTREMELY helpful. He gave me a lot of really good information and helped me solve my problem. He informed me that they are a team of 15 people and they get 2,500 calls per day so I feel like a fool for getting so upset. Apologies to the team at incfile. Thanks for what you do.” Levi V.

IncFile has 3.2 out of 5 ratings on TrustPilot with 81 reviews in total. And again, when looking at IncFile customer service ratings, it seems like people either love it or hate it.

I will be dissolving my business because of incfile and there lack of customer support. DONT DO IT!” Cashmere Dorsey 

Now, with 226 total complaints on BBB in the last 3 years, 205 of them were closed this year.

I purchased their LLC forming service inn order to reform my business name as it has been dissolved by the ***** ** **. I received an email from incfile telling me that the business name Freedom Arms & Gear LLC was already taken. Well of course it was already taken as it is my business. I called the ********* ** ******* office letting her know the issue and they told me that in order to reinstate my business name, I would need to refile several documents for a total cost of $500 and that this was not available to do online. I then attempted to contact incfile, with no success. I have sent well over a dozen email, I have called both numbers that they have listed and specify in a call recoreding. I have sat on hold for more than five minutes only to have the call go to voicemail. No one ever responds to my email, I have not received a call back from anyone, and I keep getting an email from them that I need to resolve the issue of the business name already taken. Well, it’s taken because it’s mine and I need to refile documents and the ********* ** ****** office tells me that I can’t do it online. So I need to cancel my order for a refund from incfile so that I can apply that monetary value towards the refiling of my business. Can someone please help me out!” According to the following comment, below this message, the issue was resolved by IncFile the very next day.

Should You Start an LLC With IncFile

If you want to save money, yes. If you want to save your nerves, well… Considering the number of customer complaints about their customer support service, it would be a crime to praise their support service. However, you might get lucky just like many other IncFile customers. 

IncFile offers perfect value for its features. You don’t have to pay for their Silver package (excluding the state fee), you will get your order processed the same day, and you also get a full year of a free registered agent service. And even after it’s over, we find $119/year is a fairly low price, compared to other LLC formation services online. 

No hidden fees – just tier-relevant features, offered at checkout. IncFile may not be as popular as LegalZoom or Northwest but it surely has its own undeniable advantages.

With that said, you should choose IncFile if:

  • You’re on a tight budget (IncFile pricing starts at $0);
  • You are looking for a full year of free registered agent service;
  • You want your documents to be processed the same day you make your order;
  • You want to avoid upsells at checkout; 
  • You are looking for an experienced company and a knowledgeable customer support service;
  • You need real-time order tracking;
  • You need a free 30-minute business tax consultation;
  • You need a convenient and easy-to-use online dashboard to access all your company documents online;
  • You are looking for the best express shipping services in the industry;
  • You are looking for an LLC formation service with transparent Cancellation and Privacy Policy;
  • You need lifetime business alerts (incl. deadlines for annual reports, company licenses, and statements).

You might want to consider alternative LLC services if:

  • You need extensive help in complicated situations;
  • You are looking for more fancy LLC services;

Considering the fact that IncFile’s basic package (Silver) is free (excluding state fees), we can say that this company is a perfect deal. They also have many beneficial extra features, like one year of free registered agent service, an easy-to-use digital dashboard, real-time order tracking, free 30-minute business tax consultations, and free LLC compliance reminders. However, if you are looking for more options, we recommend that you also check out our Northwest Registered Agent and ZenBusiness reviews to compare them with IncFile yourself. 

Incfile Contacts

Adress:17350 State Highway 249,Suite 220, Houston, TX 77064
Phone:844 830 8267
Fax:877 919 2613
Email:Via online contact form
Website:incfile.com 

Incfile Customer Service

Incfile has an excellent online learning center, where you can find tons of helpful info on a whole variety of business issues. There are detailed articles, helpful guides, handy business quizzes, formation checklists, next-step instructions, and business growth tips. All materials and data are in free access and can be used by anyone who seeks to form a business. 

If you need to get in touch with Incfile help reps, you can do it via phone or email. The help center is available from 9 a.m. to 6 a.m on workdays, with no extended working hours. To send an email, you can fill in a contact form online and send it at any time of the day. 

It should be noted, though, that Incfile customer service leaves something to be desired. While its specialists are friendly, knowledgeable, responsive, and eager to help, you’ll have problems contacting them. The company has an in-house support team, yet, the number of help reps is not enough to serve thousands of customers who try to reach the call center on a daily basis. 

Incfile vs Competition

Thanks to its zero-dollar formation pack, Incfile is hard to compete with. Yet, the service is not perfect and still has some flaws and weaknesses. So, let’s take a look at how the company stacks up against its rivals. 

Incfile vs LegalZoom

Both Incfile and LegalZoom are popular market players. However, they are from different customer sectors. Thus, Incfile is a real find for startuppers and businessmen with limited budgets who seek maximum affordable formation prices. Meanwhile, LegalZoom rather targets clients with more complex formation needs who need professional support and might need added legal services. 

LegalZoom lags behind Incfile in pricing, but Incfile is no competitor to LegalZoom’s top-of-the-line customer support. 

To learn more, check this review. 

Incfile vs ZenBusiness

Currently, ZenBusiness is a confident industry leader. Advanced technology and smart pricing approach give this service an edge over more reputed and trusted contenders. 

At $49, ZenBusiness provides full-scale formation service covering a year of registered agent service and an Operating Agreement draft. To get the same with Incfile will cost you $40 since you’ll have to add an Operating Agreement to a free Silver pack. Hence, these two companies hit the same ground in pricing. 

However, ZenBusiness leaves Incfile behind when it comes to customer rating showing a higher level of customer satisfaction. 

To learn more, check this review. 

Incfile vs Harbor Compliance

It’s enough to cast a quick look at Incfile and Harbor Compliance prices to understand who is the winner. An expensive $399 from Harbor Compliance is no comparison to a $0 Silver pack from Incfile. 

On the other hand, Harbor Compliance has enough competence, expertise, and professionalism to serve as an alternative to Incfile under certain circumstances. 

To learn more, check this review.  

Incfile vs Northwest Registered Agent

Inferior to Incfile in pricing, Northwest Registered Agent is a premium-level company that offers the ultimate service quality. In practice, it appears to be faster and more customer-focused than Incfile. 

Besides, initially established as a registered agent service, Northwest really excels in this category as compared to Incfile which outsources this service to third parties. 

To learn more, check this review. 

Incfile vs BizFilings

In our opinion, BizFilings is no competitor to Incfile. Poor customer service, slow turnaround times, and rather high pricing throw it far behind Incfile. Though not perfect, Incfile confidently stands out thanks to its free formation plan. 

To learn more, check this review. 

Incfile vs Swyft Filings

Both Incfile and Swyft Filings offer affordable prices and professional service. Any of these companies will form an LLC in a due manner and provide a whole range of associated services. 

However, if you compare the price-to-value ratios these services provide, with Incfile, you’ll get more at a lower cost. At the same price, Swyft Filings will cover barebone basics only. 

To learn more, check this review.

Incfile vs IncParadise

Straight off the reel, these two companies stick to different approaches to pricing and formation service sets creation. Thus, Incfile offers ready-made bundles in low-, mid, and high-tier price ranges while IncParadise has a single-tier plan at $89 that can be further completed with one-off services. From this perspective, Incfile looks more attractive and affordable. 

To learn more, check this review. 

Incfile vs SunDoc

If you take expertise, pricing, and track record alone, Incfile and Sun Doc are very much similar. Both are experienced market players operating in a mid-range price sector and distinguished by a long track record. Both are praised by the customers and perform great in nearly all categories. 

What sets them apart, though is location. Thus, Incfile is a national service provider while Sun Doc is a California-based service. So, if you seek formation service for this very state, Incfile and SunDoc are great alternatives to each other.

To learn more, check this review.

Incfile vs Direct Corporation

With formation packs starting at $147, Direct Corporation is far from being an affordable service. Besides, being expensive, its formation packs are not as feature-rich as you’d expect them to be at the prices that high. As such, Direct Corporation rather belongs to a premium sector and is no competitor to Incfile in a budget-friendly sector. 

To learn more, check this review.

Incfile vs Incorporate.com

Incorporate.com is not a match to Incfile in pricing. Though in line with average market rates, Incorporate.com is much more expensive than Incfile, especially when it comes to baseline formation. 

Yet, where Incorporate.com does have a lead is an immense track record. Launched in 1899, the company stood at the origins of the business formation industry and knows the whole process from within. 

To learn more, check this review.

Incfile vs IncNow

IncNow is a great alternative to IncFile if you plan to open a business in Delaware. In this state, IncNow will form your company at a symbolic fee of $9 and offers a whole range of exclusive services you might like. Meanwhile, in other states, Incfile is certainly a winner. 
To learn more, check this review.

Conclusion

If you are looking for a reliable company to form an LLC, non-profit, or S-Corporation, IncFile got your back you covered. They offer plenty of beneficial features, resulting in a convenient platform with responsive customer service that will help find solutions to all your business questions. Their package pricing model allows you to combine various useful services (add-ons) with a free Silver package, resulting in a perfect bundle that perfectly suits your business goals. You can also get discounts on checkout, however, most customers will do just fine with the free filing.

IncFile offers outstanding LLC formation services and can become your best long-term partner if you’re starting a new business or incorporating your existing one. Many customers say that IncFile offers seamless LLC formation, which is also quick and easy. They offer fair prices, transparency, and information privacy, along with a classy support team of professionals that is always ready to help. Check out our other LLC formation service reviews, to compare them to IncFile, or get started incorporating your business with IncFile today!


Frequently Asked Question


Is IncFile com legit?

Yes. If you are starting your business with a tight budget, this company is totally worth considering. With IncFile, you can form an LLC for free (excluding state fees). Plus, the company has quite high customer ratings and many positive reviews.

How fast is IncFile?

According to a few customer reviews, it’s best to contact IncFile via email instead of calling them. Thus, you can always leave them a message on the website, and they will get back to you in 24 hours.

How can I contact IncFile?

IncFile’s legal address is 17350 State Highway 249, Suite 220, Houston, TX 77064. You can contact them by phone at 855-829-9090 or fax at 877-919-2613. Their phone support is available Mon-Fri from 9 a.m. to 6 p.m. CST.

What is a Registered Agent Dashboard?

When you order their Registered Agent service, IncFile provides you access to their online dashboard, a digital tool where you can store and retrieve any information collected by IncFile to form your business.

Does IncFile offer any discounts?

If you will pay your own state fee, IncFile can offer LLC formation services for free. Which is the best discount, isn’t it? You can visit their Discount Code page to know more about discounts on their website.

Can I Form an LLC on my own?

You can try and choose the DIY route but this is risky. You will need to invest some good time and research your state for specific requirements. Moreover, don’t forget about a registered agent that will have to collect and process important documentation from the state and serve as a permanent physical presence in the state. This is how the authorities can contact you with legal and tax correspondence.

What does IncFile file for your LLC?

IncFile will help you file all the paperwork you need to form an LLC, including an Operating Agreement, an Employer Identification Number (EIN), a name reservation, annual reports, business licenses, tax documentation, the Articles of Organization (in some states, the document is called “Certificate of Organization” or “Certificate of Formation”).

How long does it take IncFile to get an EIN? 

As stated on their official website, IncFile “will obtain your federal EIN electronically and have it back to you via email within one business day.”

How to cancel your Registered Agent service with IncFile?

You can contact them at support@incfile.com, and they will cancel your Registered Agent service and/or help you to notify your Secretary of State.

How do I change my business name with IncFile?

You will need to file an Amendment to the Secretary of State. If you already have an IncFile account, you should access your dashboard and go to the “STATE & IRS Filings” section and order the Amendment.

How to change my LLC business address with IncFile?

Changing your LLC business address also requires filing the Amendment to the Secretary of State. You can order the Amendment here. 

Senior Business Tax Writer, etc
Jean Wilson Murray
https://bestllcservices.co/
(323) 789-5289
Senior Business Tax Writer, etc
Jean Wilson Murray

Entrepreneur, investor, financial commentator

IncFile Reviews

Leave a Review

Your email address will not be published. Required fields are marked *